BOOKING CONDITIONS & CANCELLATION POLICY
"Maison Du-Noyer | Chambres d’Hôtes "
Please read carefully the booking rules below. Each booking, after its confirmation, has the value of a contract in accordance with current Italian legislation. The contract is binding for those making the booking and for all other persons mentioned in the same, minors included.
Booking
It is possible to send a request for availability from our site or via e-mail and wait for our response. Alternatively, you can make an online reservation by following the instructions available on our website www.maisondunoyer.com. Following the request you will receive an offer (non-binding). The reservation is to be considered confirmed only after our written communication showing the total price of the stay and after the payment of the deposit, to be made within 3 days by our confirmation. If the payment is not made within the requested time, the reservation is to be understood as null.
The reservation becomes binding for Maison Du-Noyer | Chambres d'Hotes only upon receipt of a copy of the payment receipt of the deposit or credit card details on which to make the authorized withdrawal.
Send copy of payment by e-mail ([email protected]).
At which point Maison Du-Noyer | Chambres d'Hotes undertakes to send the client a confirmation e-mail or a summary voucher to be shown at the time of check-in. Confirmation of booking implies acceptance of our cancellation and deposit terms. We kindly ask you to check the accuracy of the aforementioned confirmation data and to inform us of any anomaly as soon as possible. The communication must be received no later than 4 days from receipt of the same. After this deadline we decline any responsibility for any inaccuracies.
Upon arrival it is mandatory to present a document of recognition for each person.
To make changes to the reservation you need to contact the reception staff, who will do everything possible to meet the request. However, we can not guarantee the fulfillment of this request. In the case of a booking change to a period for which the price is higher than the amount paid, the customer is required to pay the difference.
payment
General conditions:
A deposit is required no later than 3 days from the date of confirmation of the booking. In case of failure to receive the deposit within the indicated dates, the reservation is void. The same applies to the balance.
In case of non-payment of the deposit, the reservation will be canceled.
The amount of the deposit is equal to 30% of the total amount of the stay. As required by the civil code in art. 1385, will not be refunded in case of cancellation beyond the terms specified below or no presentation.
Accepted payment methods: bank transfer and credit card.
The balance of the reservation must be paid upon departure. Any extras must be paid before departure.
For payments by bank transfer, we indicate the following data:
Accountholder:
Du-Noyer SRL
Fraction Excenex, 43 11100 Aosta
IBAN: GB13MPOS00996301269844
BIC / SWIFT: MPOSGB2L
Send the copy of the bank transfer receipt via email: [email protected] indicating the date of your reservation, the telephone number and the email address, you will receive confirmation.
Pre-authorization:
Maison Du-Noyer | Chambres d'Hotes reserves the right to check the validity of the credit card before the arrival of the client requesting a preauthorization of the circuit to which it belongs. With the pre-authorization the hotel guarantees the temporary availability of the total amount of the stay, or a part of it, to make sure that the credit card is valid. NO AMOUNT IS COLLECTED. The pre-authorization expires automatically after 20 days from the requested date and the amount is released. In case of pre-authorized with a negative result the customer will be notified and the reservation will be canceled. In this case Maison Du-Noyer | Chambres d'Hotes will have no obligation towards the customer.
Prepayment, "Non Refundable":
If this special rate is booked, the full amount will be charged to the credit card or requested by bank transfer. The full amount is not refundable under any circumstances. In certain periods, different payment terms may apply. Please refer to your booking confirmation.
Living room extension:
The extension of the stay requires an additional reservation, and is subject to availability and rate changes.
Cancellation Policy (individual bookings)
Any booking cancellation must be communicated in writing. For the cancellation policy please refer to your booking confirmation. LOW SEASON, MIDDLE, HIGH, HIGH SEASON, PONTS AND HOLIDAYS (Christmas, New Year, Easter etc ...): In case of cancellation or changes made up to 7 days before the date of arrival, no fee will be charged. For cancellations or changes beyond the aforementioned term, 30% of the total amount of the booked stay will be charged on the credit card given as guarantee. For cancellations made up to 3 days before, 100% of the amount will be charged. This cancellation policy is not valid for the "Non Refundable" discounted rate (in this case the amount of the reservation will be charged at the time of the reservation and will not be refunded in case of cancellation) Maison Du-Noyer | Chambres d'Hotes reserves the right to charge the total amount due in case of cancellations after this period. INTERRUPTION OF THE STAY: No refund is due to the guest who decides to interrupt the stay already undertaken and therefore is required to pay the entire stay booked. NoShow (no-show): In case of no-show, the deposit will be retained, or the cost of the entire stay will be charged to the credit card. Group Reservation and Cancellation Policy By making a reservation, the person completing the process is identified as the group's contact person and confirms that he / she is authorized by the other participants to adhere to the Booking Conditions and Cancellation Policy of Maison Du-Noyer | Chambres d'Hotes. The contact person of the group is responsible for the invoice total for all the bookings confirmed by him. Requests after the expiry date must be communicated directly and exclusively by the group leader. Reservations do not include changes. It would be necessary to cancel your booking and make a new one. Deposit: Confirmation of the reservation will require a deposit of 30% or 50% of the total booked services. The deposit is never refundable. Rooming list: The contact person of the group is responsible for sending the final guest list as soon as possible and no less than 15 days before arrival. - Any cancellations must be received in writing (by e-mail). - Canceled bookings will be subject to penalties as follows: up to 30 days before the date of arrival no penalty will be applied; from 29 to 15 days before arrival the deposit will be retained and an additional penalty equal to 30% of the entire booked stay will be applied; from 14 days to 7 days before the date of arrival the deposit will be retained and an additional penalty equal to 50% of the entire booked stay will be applied; from 6 to 0 days before the arrival date a penalty equal to 100% of the entire booked stay will be charged. In case of "no show" or early departure a penalty equal to 100% of the entire stay will be charged. Early departures will be charged for the entire booked stay. Confirmation of booking implies acceptance of our cancellation and deposit terms. Causes of force majeure The management declines all responsibility for disruptions due to lack of supplies, fortuitous failures to the equipment or other causes of force majeure. We accept no responsibility for damage caused by other guests, atmospheric events, natural disasters, epidemics, diseases and thefts. Do not hesitate to contact us at the following e-mail address: [email protected] or at the addresses indicated on the website www.maisondunoyer.com, our staff is always available for all your requests.
